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LOYAL FOR LIFE: Service Recovery Training Program

Consistent customer service is critical to the success of any organization, but be realistic – Mistakes occur, things go worng, and tempers flair. When mistakes are made, your employee and your customer are thrust into a stressful situation, one that could easily spin out of control.

How does your organization or employees handle mistakes? Are your employees comfortable handling a customer situation that escalates or is heated from the beginning?  To have exceptional customer service, employees must embrace service recovery as an important aspect of overall customer service.