LOYAL FOR LIFE: Service Recovery Training Program
Consistent customer service is critical to the success of any organization, but be realistic – Mistakes occur, things go worng, and tempers flair. When mistakes are made, your employee and your customer are thrust into a stressful situation, one that could easily spin out of control.
How does your organization or employees handle mistakes? Are your employees comfortable handling a customer situation that escalates or is heated from the beginning? To have exceptional customer service, employees must embrace service recovery as an important aspect of overall customer service.