Peter Ng is a service consultant, seminar speaker, workshop leader, and a certified life coach. He delivers over 100 programs a year in Singapore and the Asia region. He has been invited to speak and train in the USA, Mexico, The Bahamas, Australia, Indonesia, Laos, Myanmar, Vietnam, Malaysia, and many other countries. His reputation as an inspiring, exciting, and change-producing speaker, trainer and coach gives him global acclaim. Peter inspires his audiences to greater levels of achievement by stimulating the human potential and using powerful delivery and new insights to teach and motivate.

Achievements

Several of his articles has been published in newspapers and business magazines on leadership, time and stress management, quality service, managing customers' expectations, sales management, communications, and self-motivation. Peter has been invited for live discussions on 938Live on subjects such as time management, presentation skills, leadership, and sales strategies. He has also co-authored the book "Seizing Your Success", which was launched in US on August 25, 2005, selling more than 50,000 copies.

His delivery on his proprietary customer excellence concept 'Customer Emotional Connectivity' has awarded him "Speaker of the Year" at the Service Quality Institute Convention, held in Cancun City, Mexico, on August 25, 2000. The principles of 'Customer Emotional Connectivity' have been broadcasted over the radio in Singapore on 938Live 3 times daily for a period of 25 days between August 22 and September 26, 2005.

Peter was voted by his speaking peers "Motivational Speaker of the Year" on sharing his concept "Even Eaglets Needs to Learn How To Fly" at the Live-The-Life-You-Love Convention, held in Phoenix, Arizona, on December 29, 2005.

Business

Peter has been appointed the customer service trainer for Raffles International Limited since 1999, and has developed 2 proprietary programs titled 'Raffles Difference' and 'Raffles GuestXperience' which is used across all properties worldwide. He has also trained for Raffles International & Resorts in the 'RafflesSense' - building powerful branding through touch, taste, smell, sight, and sound.

Peter is also training the staff of National University of Singapore since 2003 on FEELINGS (an internal customer service program), CONNECTIONS (a customer service program for campus), and Customer Emotional Connectivity (for management staff) as well as his leadership courses on Developing Powerful Leadership Skills and Developing High Performance Team. Group Exklusiv has also appointed him as their sales trainer and consultant. Peter has been invited to speak for Singapore Airlines, Inland Revenue Authority of Singapore, and Giordano on his latest concept on 'Creating Positive Customer Emotional Experience', and developed and trained a customized program 'Delighting Customers' and 'Leading Strategic Change' for National Library Board. He has been training for the Institute Bank-Bank Malaysia (IBBM) since 2000, on helping banks going through merger process with a series of employees' mindset transformation programs, and management-employee motivational strategies.

Peter, who is a Founding Member of the Asia Professional Speakers - Singapore (APS), an affiliate to National Speakers Association (NSA) USA, graduated from Walt Disney's University with a major in Customers' Psychology and holds a Master of Arts degree in Tertiary, Adult and Continuing Education, University of Hull, UK. Service Quality Institute, USA, has appointed him as their Asia Pacific Representative. He is also the co-Founder and former Academic Dean of Professional Speaking and Training Institute (PSTI), an institute which helps individuals grow in their career and as professional speaker and trainer.