Product
Descriptions |
DesignedFor |
ProductCode |
ProductPackaging |
Cost(S$) |
ProductSource |
Stop
Talking. Stop Training. Start Connecting! |
Getting connected
with people |
PN1 |
40-min DVD |
15.00 |
Peter Ng |
FEELINGS
- Quality Service ... First Time,
Every Time |
Internal Customer
Service; Financial Institutions |
OCCRL1
|
Facilitator Guide
and a set of 3 videos or DVDs |
2,000.00 |
Service Quality
Institute |
FEELINGS
- Quality Service ... First Time,
Every Time |
Internal Customer
Service; Financial Institutions |
OCCRP1 |
Participant book,
customer service performance standard, and quality technique card |
40.00 |
Service Quality
Institute |
Exceptional
Service |
Retail |
OEXCF1 |
Facilitator Guide
with 1 videotape |
1,250.00
|
Service Quality
Institute |
Exceptional
Service |
Retail |
OEXCP1 |
Participant book,
skill reminder card, and customer service performance standard |
30.00 |
Service Quality
Institute |
Spirit
of Excellence |
Hospitals/Medical
Centers |
3929E |
Facilitator Guide
and a set of 3 videos |
1,850.00 |
Service Quality
Institute |
Spirit
of Excellence
|
Hospitals/Medical
Centers |
3929F |
Participant book,
customer service performance standard, and quality technique
card |
36.00 |
Service Quality
Institute |
Customer
Care |
Supermarkets/
Grocery |
OCSML1 |
Facilitator Guide
and a set of 3 videos |
1,850.00 |
Service Quality
Institute |
Customer
Care |
Supermarkets/
Grocery |
OCSMP1 |
Participant book,
customer service performance standard, and quality technique
card |
36.00 |
Service Quality
Institute |
PROFILE
