Peter’s Profile

Awards


  • Awarded ‘Speaker of the Year’ at the Service Quality Institute Convention held in Cancun City, Mexico, on August 25, 2000, on the delivery of his proprietary customer service concept ‘Customer Emotional Connectivity’.
  • Voted and awarded ‘Motivation Speaker of the Year’ at the Live-The-Life-You-Love Convention, held in Phoenix, Arizona, on December 29, 2005, on sharing his concept ‘EAGLES Dare!’

Credentials

  • Year 2000 to 2005 – Developed and trained two proprietary programs for Raffles International and Resorts, titled ‘Raffles GuestXperience’ and ‘Raffles Difference’, which has been use across all properties worldwide.
  • Year 1996, 2000 to 2002 – Trained Giordano’s staff on ‘Creating Positive Customer Emotional Experience’.
  • Year 2003 to 2006 – Trained for National University Singapore to all levels of employees on ‘Service: An Everyday Passion’ and ‘Connections’ – programs from Service Quality Institute.
  • Year 2003 to date – Training the staff of National University Singapore on various motivational and leadership programs. A series of training programs covering customer services, sales, and motivation for StarHub and StarHub Cable Vision.
  • Year 1999 to 2007 – Training for Group Exklusiv for all their sales staff of their car and leisure divisions. Setting up membership sales strategies for Pines and Laguna.
  • Year 2005 – Commissioned to change Bank Rakyat service culture with a series of management retreats, and service development workshops.
  • Year 2005 – Conduct a Management Retreat for Senior Management staff of CapitaLand.
  • Year 2005 to 2006 – Developed and conduct a series of training for National Library Board on a customized program ‘DELIGHT Customer’.
  • Year 2006 to date – A series of service seminar on ‘Service Empowerment’ and workshops on ‘Personal Effectiveness – EAGLES Dare!©’ for Inland Revenue Authority of Singapore (IRAS).
  • Year 2007 – A series of service seminar and leadership workshops for Singapore Pools Ltd.
  • Year 2007 – Invited to speak for Johnson & Johnson Vision Care Sales Convention held in Beijing on March 9.
  • Year 2007 – Invited to speak at the Top Achievers Real Estate Convention held in Seattle on March 12, on ‘EAGLES Dare!’
  • Year 2007 – Invited to speak for the 18th Sales Convention of Public Mutual Trust held on May 19, at Sunway Pyramid, on ‘Service Empowerment for Exceptional Selling’.
  • Year 2007 – Commissioned to train the sales team of Marshall Cavendish Business Information (Malaysia), to coach and inspire them for greater performance. Also, conducted a series of sales and motivational talks for Great Eastern Life Assurance as well as keynote speaker for their Divisional Managers Conference in 2007 and 2008.
  • Year 2007 to 2008 – Commissioned to run a series of service seminars and sales workshops for Bank Islam to improve their service culture, new brand image, and increase their sales.
  • Year 2008 to date – Contracted to conduct a series of management and leadership skills for OCBC Bank Malaysia.
  • Year 2009 – Commissioned to conduct a personal resilience development program titled “ASTIR© Behavioral Changing Methodology for Personal Effectiveness & Efficiency” for IRAS, Standard Chartered Bank, and Singapore Pools.
  • Year 2009 – Awarded to train for OAC-OCBC Singapore “Service: An Everyday Passion” and ‘ASTIR© Principles for Greater Personal Effectiveness’ to all their branch managers, premier relationship managers, and personal financial consultants.

Other Achievements

  • Graduated from Walt Disney’s University with major in Customers’ Psychology.
  • Hold a Master of Arts degree in Tertiary, Adult and Continuing Education, University of Hull, UK.
  • Principles of Customer Emotional Connectivity were broadcast over 938Live 3 times daily for a period of 25 days between August 22 and September 26, 2005.
  • Invited to co-author a motivational book titled “Seizing Your Success” which sold more than 50,000 copies on the day of its release on August 25, 2005.
  • Appointed Asia Pacific Distributor of Service Quality Institute, USA, since 1999.
  • Peter is the Founding Member of the Asia Professional Speakers (APS) Association – Singapore, an affiliate with National Speakers Association (NSA), USA.
  • Certified Life Coach by Spencer Institute Life Strategies Coach.
  • Author of ‘EAGLES Dare!© Self-Leadership Mastery’ (This book has been selected as a showcase for Singapore in the Beijing Book Fair in September 2009, and in Frankfurt Book Fair in October 2009).
  • Researcher and Developer of Giordano Service Values; Raffles GuestXperience®; Raffles Difference®; Delighting Customers for NLB; LEADERSHIP© Leaders Learning Principles; 4Es Branding Customer Experience©; and ASTIR© Behavioral Changing Methodology.

Professional Fee (Singapore Only)

Two-day Workshop – S$5,500.00
One-day Workshop – S$3,000.00
Half-day Workshop – S$2,000.00
Seminar (60 minutes) – S$1,200.00
Consultancy – Ranging from S$7,000.00 onwards

  1. The fee quoted herein is to be held within Singapore. If the workshop or seminar is to be held outside Singapore, an additional charge of S$1,000 shall be imposed in additional to the professional fee. The client is expected to bear the cost of traveling expenses (air/ship/land), port taxes, visa fee (if applicable), hotel accommodation (single occupancy), and in-country transportation.
  2. A softcopy of the workshop/seminar material will be provided to the client for duplication and distribution to the delegates.
  3. If it is held as a workshop, the maximum class-size is 25 persons. The fee will be inclusive of the workshop materials, training props (if applicable), and Certificate of Achievement.
  4. The fee does not include any incidental charges, and for detailed customization, additional consultation and customization fees shall be imposed.
  5. Upon awarded of the training/seminar contract, tentative dates are to be proposed by the client, without obligations, and are subjected to the availability of the speaker.

Professional Fee (Overseas)

Two-day Workshop – US$6,000.00
One-day Workshop – US$3,500.00
Seminar (60-mins to 90-mins) – US$2,000.00 per session
Special Customization of Program – Ranging from US$5,000.00 onwards

  1. The client is expected to bear the cost of traveling expenses (air/ship/land), port taxes, visa fee (if applicable), hotel accommodation (single occupancy – room charges only), and in-country transportation.
  2. For air travel, if it is above 3 hours of flight time, it will be charged at Business Class.
  3. A softcopy of the workshop/seminar material will be provided via email to the client for duplication and distribution to the participants.
  4. The fee does not include any other incidental charges, and for detailed customization, additional consultation and customization fees shall be imposed.
  5. The client is to make arrange for the training/seminar venue, training equipment, and other necessary logistics.
  6. Upon awarded of the training/seminar contract, tentative dates are to be proposed by the client, without obligations, and are subjected to the availability of the speaker.