Programme Outline – Customer Service

Programme Outline – Customer Service

Creating Service Magic in Me – PRIDE in Service

PRIDE in Service is a 2-day service inspiration program focus on improving the service attitude and sharpening the customer service skills of your employees to create the service difference in a competitive and yet, demanding service economy, with positive behavioral science methodology.

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FEELINGS – Service: An Everyday Passion

FEELINGS – Service: an Everyday Passion is designed to improve the quality service delivered to our customers. This system will provide methods on how we can satisfy the needs of that demanding customer; the techniques on how we can relate better with mind; and encourage us to provide exceptional service every day, every time.

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DO-IT-RIGHT SERVICE ATTITUDE

DO-IT-RIGHT Service Attitude is a service inspirational program focusing on developing and improving good service habits and sharpening the customer service skills of your employees to create the positive service difference in a competitive and yet, demanding service economy, with positive behavioral action, simply by doing what they can within their area of work with their very own personal soft-touches that truly makes the big difference. Thus, developing and delivering good service habits everyday.

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CREATING SERVICE MAGIC® in the Air – Branding Service Excellence© Developing Service Strategy and Building a Successful Service Culture

Business has dramatically shifted its vision to a service-oriented perspective, which is the most sustainable source of differentiation and advantage. It is not enough to simply promise customer satisfaction. To succeed in today’s fiercely competitive, consumer-driven economy, every organization must actively embrace and profitably act to provide a concrete game plan for delivering optimal value to our customers – through our approach, service, and communication with them.

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