Downloadable Resources
Peter Ng’s Photographs
(Click on the thumbnails to download the hi-res version)
Participants Only
Password protected presentation slides developed by Peter Ng on Branding Service Excellence – Creating Service Magic© 2011.
Password protected presentation slides developed by Peter Ng on Mentoring Leadership 2011.
Password protected presentation slides developed by Peter Ng on Developing High Performance Team 2011.
Password protected presentation slides developed by Peter Ng on ASTIR – Beyond All Limits.
Password protected presentation slides developed by Peter Ng on Awakening the Potentials Within You.
Password protected presentation slides developed by Peter Ng on Branding Service Excellence – Creating Magic.
Password protected presentation slides developed by Peter Ng on Develop High Performance Team (2010).
Password protected presentation slides developed by Peter Ng on EAGLES Dare! Self-Leadership Mastery (2-day).
Password protected presentation slides developed by Peter Ng on Leading Strategic Change 2010.
Password protected presentation slides developed by Peter Ng on Mentoring Leadership 2010 June.
Password protected presentation slides developed by Peter Ng on Mgt Skills for Today’s Manager (2010).
Password protected presentation slides developed by Peter Ng on SHINE – Executive Presentation.
Resources
Self Evaluation: What are your feelings about dealing with difficult customers?
One of the most common approaches to identifying behavioral style differences is the DSRT model.
No one is born insecure, it’s something you learn. When it comes to our struggles in life, there are many reasons why we don’t fight back.
You can choose to create the life you want by training yourself to be a complete and successful person.
Worry is the incessant, ruminative speculation of what might go wrong – an anticipation of chaos. It’s a form of self-torment.
The first step to becoming an effective leader is to look in the mirror. Master the art of leading yourself and you will lay the foundation for helping others to do the same.
Brochures
FEELINGS achieves a positive transformation in employees by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee’s self-worth and improving communications and cooperation with other employees.
Purpose of the Workshop: Equips team leaders with the skills needed to establish purpose and direction, builds passion and commitment and teaches how to focus and energize your teams.
Teach your entire workforce the art of superior customer service with a new DVD each week or each month.
High-value, maximum-impact customer retention demands that you help employees understand the value of keeping the customer and how they can contribute to the process.
