Eagle has always been a fascination to me. The mother eagle builds her nest in tall trees or high cliffs, taking the utmost care to line it with the softest feathers. When her eggs hatch, she gives the little eaglets her undivided attention. After several weeks of tender loving care, the mother eagle’s behavior suddenly… Read more »
One reason is that too many companies and employees view customer service as an occurrence, something that happens once and then is over. But excellent service really focuses not on a one-time event but on building a sustained, positive relationship. Companies and employees should take every encounter with a customer as an experience – which could be either positive or negative. Read more »
Hold your hand over one eye and stare at the dot in the middle of the circle. After a few seconds, the grey circle will fade and disappear. It will only reappear if you blink or shift your gaze to other areas. What happens is that the receptors in your eye get ‘tired’ and stop… Read more »
In today’s competitive environment, customer service is no longer a luxury. It is critical for survival, and the key ingredient for success of the organization. Every employee and every management staff has got to think and feel like a customer. Two weeks ago, I brought my brother and his family to a popular Chinese Restaurant. At… Read more »
It’s my girlfriend’s birthday! Therefore, it is time for me to shop a gift. Remembering that she love one of the leather jewelry box which she came across a few months ago in a departmental store, but reluctant to buy as she finds it too pricy, I rush down to buy her that appropriate gift… Read more »
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