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  • Latest articles on

    Customer Service

    Power of Service Empowerment

    Eagle has always been a fascination to me. The mother eagle builds her nest in tall trees or high cliffs, taking the utmost care to line it with the softest feathers. When her eggs hatch, she gives the little eaglets her undivided attention. After several weeks of tender loving care, the mother eagle’s behavior suddenly… Read More

    • Power of Service Empowerment

    • I Win; You Lose

    • Focus On Service

    • Creating Customer Service Ambassadors

    • Creating Customer Experience

    » Read more articles on Customer Service

  • Latest articles on

    Leadership

    Free People to Take the Lead

    I am serving as a steward in my Church, and something about leadership shone a light on one Sunday. First, let me gives you the hierarchy-structure – there is a senior leader, with 2 assisting leaders, 9 section leaders, and finally, of course, the stewards. And our leaders will always remind us to use our initiative… Read More

    • Free People to Take the Lead

    • Creating Positive Change

    • Don’t Treat Your Co-Workers as Circus Elephants

    • Character is a Choice

    • Leadership in an Age of Unprecedented Opportunity

    » Read more articles on Leadership

  • Latest articles on

    Inspiration

    Enjoy Your Everyday Victorious Life

    “Death and life are in the power of the tongue; and they who indulge in it shall eat the fruit of it. For out of the abundance of the heart, the mouth speaks.” What’s in your heart? Is your heart filled with love, joy, peace, gentleness, goodness, and patience? Or is it filled with… Read More

    • Enjoy Your Everyday Victorious Life

    • Enjoy Your Everyday Generosity

    • Enjoy Your Everyday Life

    • Enjoy Your Everyday Happiness

    • Enjoy Your Everyday High Self-Esteem

    » Read more articles on Inspiration

  • Latest articles on

    Motivation

    Climb Every Mountain

    “I’ve been working for 15 years,” Jean said, “I’m just not getting anywhere. By now I know all the right things to do, but I don’t do them. I’m giving up. I am a failure in life. What kind of person am I? I am a failure, right? This is Peter Ng. Welcome to… Read More

    • Climb Every Mountain

    • Click: Fast-forwarding Our Lives – Pt 2

    • Click: Fast-forwarding Our Lives Pt 1

    • Power of Positive Perceptions

    • Me; Myself; and I

    » Read more articles on Motivation

  • Latest articles on

    Sales

    Stretching Yourself to a Higher Level

    I find a great deal of comfort in thinking about who I used to be and who I have become. It helps me not to be discouraged when I make mistakes or find that I still struggle over some challenges. I’m greatly encouraged when I consider where I started and where I am now. Too… Read More

    • Stretching Yourself to a Higher Level

    • Opportunities in Adversities

    • Tales of Two Objections

    • Even Eagle Needs to Re-Focus

    • Champions Emerged from Volatile Time

    » Read more articles on Sales

Leadership Mastery
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Learn more about our courses

Programme Outline

Customer Service

  1. Retail Magic™ For A Total Shopping Experience

  2. Developing Customer Service Ambassadors

Employee Enrichment

  1. SHINE© – Speaking as a Business

  2. Self-Leadership Mastery – (EAGLES Dare!® Leadership Principles)

Leadership

  1. Leading Professionals in the 21st Century – Using LEADERSHIP© Principles

  2. The Art of Mentoring Leadership

Sales

  1. Human Relations Approach to Selling

  2. ASTIR© Sales Improvement Techniques

More outlines

Downloadables from

Service Quality Institute

  • FEELING
    Retail.Service
  • LEADERSHIP EMPOWERED TEAMS:
    For Service Quality
  • SERVICE FIRST:
    Helping employees become the best they can be
More brochures

Awarded 'Speaker of the Year' at the Service Quality Institute Convention held in Cancun City, Mexico, on August 25, 2000, on the delivery of his proprietary customer service concept 'Customer Emotional Connectivity'.

Voted and awarded 'Motivation Speaker of the Year' at the Live-The-Life-You-Love Convention, held in Phoenix, Arizona, on December 29, 2005, on sharing his concept 'EAGLES Dare!'

Peter Ng - Distributor for Service Quality Institute, USA (Asia Pacific)

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Distributor for Service Quality Institute, USA (Asia Pacific)
"As long as you live, keep learning how to live."
- Peter Ng
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